Terms and Conditions:
Prices:
All prices are per apartement and person. Accommodation, bed linen, heating, water, gas and electricity, cleaning (including cleaning once flat has been vacated) and all fees and taxes are included in price, included the local tax. The amount of local tax is determined by the local deliberation of the community where the accommodation in force at the time of stay (per person and day over 14 years).
Reductions:
There are none.
Payment:
You can pay by bank transfer (if your arrival is more than two weeks in advance - contact us directly if you wish to pay by bank transfer), otherwise, via PayPal / credit card
Arrival and departure:
Holiday flats and rooms are ready after 4.00 pm on arrival day. On departure day we ask you to vacate the flat or room by 11.00 am.
The same time schedule goes for the parking.
Booking:
Please take note: booking is confirmed upon payment of deposit of confirmation (booking confirmation) and the sending of booking confirmation. Deposit is 100% of the amount. Deposits will not be returned in case of cancellation. The following cancellation policies also apply:
Cancellation policies in accordance with Art. 1382 ZGB
There’s not provided a right to withdraw from the contract in accordance with the Italian consumer protection law (d.lgs. 206/2005) – yet we allow you to withdraw from the contract under the following conditions:
For cancellations, late arrivals and early departures, the following rules apply:
- The guest can cancel free of charge until 7 days before arrival (in this case, the total price will be returned) The guest will be charged 50% of the total price if they cancel in the 7 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation. If the customer cancels after the seventh day before his arrival, he will have to pay the full amount (e.g. the customer who cancels the reservation 6 days before arrival, is obliged to pay 100% of the amount)
- in case of anticipated departure, the total price for the complete stay is charged. The deposit effected in advance will be charged with the cancellation fee.
Please let us know in good time if you have to cancel your holiday.
General:
It is explicitly referred to the norms art. 45-67 of the Italian consumer protection law (d.lgs. 206/2005).
Mandatory information according to the EU Regulation No. 524/2013 of the European Parliament and Council. Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: ec.europa.eu/consumers/odr/ .
